Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, password, and profile information
• Contact Information: Email address for order notifications and customer support
• Payment Information: Billing address and payment details (processed securely through PayPal)
• Communication Data: Messages you send to us through support channels

1.2 House Image Data

We collect and process:

• Uploaded Images: Photographs of your houses that you upload for portrait generation
• Image Metadata: Technical information about uploaded images (file size, format, dimensions)
• AI Processing Data: Intermediate data generated during the AI portrait creation process

1.3 Technical Information

We automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the service
• Cookies and Tracking: Essential cookies for site functionality
• Error Logs: Technical logs for troubleshooting and service improvement

2. How We Use Your Information

2.1 Service Provision

• Generate AI-powered house portraits using your uploaded images
• Process orders and deliver digital and physical products
• Manage your account and user profile
• Provide customer support and respond to inquiries

2.2 Communication

• Send order confirmations and status updates
• Notify you about your account activity
• Respond to support requests and feedback
• Send important service announcements (with opt-out options)

2.3 Service Improvement

• Analyze usage patterns to improve our AI algorithms
• Conduct research and development for new features
• Monitor and maintain service security and performance
• Detect and prevent fraud or abuse

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted third-party providers who assist in operating our service:

• Payment Processing: PayPal and other payment processors (subject to their privacy policies)
• Cloud Storage: Secure cloud storage providers for image and data storage
• Email Services: Email service providers for notifications and communications
• AI Processing: AI service providers for portrait generation (with strict data protection agreements)

3.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal process, court orders, or government requests
• Protect and defend our rights and property
• Prevent fraud or illegal activities
• Protect the personal safety of users or the public

4. Data Security

4.1 Security Measures

We implement comprehensive security measures including:

• Encryption: Data encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Secure Infrastructure: Hosting on secure, compliant cloud platforms

4.2 Data Breaches

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours of discovery
• Report to relevant authorities as required by law
• Take immediate steps to contain and remedy the breach
• Provide ongoing updates and support to affected users

5. Data Retention

5.1 Retention Periods

• Account Data: Retained while your account is active and for 30 days after deletion
• Uploaded Images: Retained for 90 days after order completion for support purposes
• Generated Portraits: Retained for 1 year to enable re-downloads and reprints
• Payment Data: Retained as required by financial regulations (typically 7 years)
• Usage Logs: Retained for 12 months for security and analytics purposes

5.2 Data Deletion

We automatically delete data when retention periods expire. You can request earlier deletion by contacting us at support@homepix.io.

6. Your Rights and Choices

6.1 Access and Portability

• Request access to your personal data
• Obtain a copy of your data in a portable format
• Request information about how your data is processed

6.2 Correction and Updates

• Update your account information at any time
• Request correction of inaccurate personal data
• Update your communication preferences

6.3 Deletion and Restriction

• Request deletion of your personal data (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at support@homepix.io. We will respond to your request within 30 days.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately.

For users between 13 and 18 years old, parental consent is required before using our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our service

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us: