Help Center

To upload your house photo:

1. Click the "Framed from $59" button on our homepage - no account needed
2. Drop your photo into the upload box or tap it to browse your device
3. Watch your free preview appear, then continue through the order steps

Tip: Make sure your photo is under 25MB and in JPG or PNG format. Any angle works - front, side, or aerial view.

Every portrait is created in our signature watercolor style - soft, flowing artistic interpretation with beautiful color blending. It's the style our whole gallery is shown in, and what our textured watercolor paper and frames are chosen for.

You don't have to imagine how it will look: you see your own home in this style, free, before you pay.

For the best results, follow these photo guidelines:

• Resolution: At least 1080p (1920x1080) for crisp details
• Lighting: Take photos during daylight hours with even lighting
• Angle: Front-facing view works best, avoid extreme angles
• Clear view: Minimize obstructions like cars, trees, or people
• Focus: Ensure the house is the main subject and in sharp focus
• Weather: Clear or partly cloudy days provide the best lighting

Avoid: Blurry images, extreme shadows, nighttime photos, or heavily filtered images.

No account is required - you can order as a guest with just your name, email, and photo.

If you do want to sign in, we use passwordless email links (no password to create or remember):

1. Click "Log In" on any page
2. Enter your email address
3. Click the sign-in link we email you - it expires in 15 minutes

Ready to create your first portrait? Here's the step-by-step process:

1. Upload: Select and upload your house photo
2. Personalize: Add custom text - a name, address, or dedication
3. Preview: Watch your free watercolor preview appear in seconds and pick the design you love
4. Frame & size: Choose from 6 print sizes and 8 frame styles (or digital only)
5. Review: Double-check your order details
6. Payment: Secure checkout by card or PayPal
7. Proof: We email your final proof for approval - nothing is printed until you say so

Your final proof is emailed within 24-48 hours, and your finished file arrives within 2-3 business days of purchase.

We accept the following secure payment methods:

• Credit & debit cards: Visa, Mastercard, American Express, Discover - no PayPal account needed
• PayPal: Pay with your PayPal balance or linked accounts

All payments are processed securely through PayPal's checkout. We never store your payment information on our servers.

We keep you updated by email at each stage:

• Order confirmation: Your PayPal receipt arrives right after checkout
• Proof for approval: We email your final proof within 24-48 hours - nothing is printed or finalized until you approve it
• Delivery: Your digital file arrives by email; framed prints follow by mail

Wondering where things stand? Just reply to your receipt or proof email with your order details and we'll check right away.

Changes are free - nothing is printed or finalized until you approve your proof:

• Before your proof is approved: Change the photo, text, size, or frame, or cancel for a full refund - just reply to your receipt or proof email
• After delivery: Free revisions until you're happy, and the 30-day money-back guarantee still applies

To request changes: reply to your receipt or proof email, or contact support with your order number and what you'd like changed.

Common billing issues and solutions:

• Payment Declined: Check card details, expiration date, and available funds
• Double Charging: Contact support immediately - we'll investigate and refund if needed
• Currency Issues: Charges appear in USD but may show as local currency on your statement
• Subscription Charges: We don't have subscriptions - all charges are one-time

If you need help:

1. Check your email for payment confirmation
2. Review your account order history
3. Contact support with transaction details
4. Provide order number and last 4 digits of payment method

Your receipt is emailed by PayPal right after checkout - it includes the order description, pricing, payment method, and transaction ID. You can also view any transaction in your PayPal account history.

Need a copy or an invoice? Contact support with your order email and approximate order date and we'll send one over.

Our advanced AI technology transforms your house photos into stunning artistic portraits:

1. Analysis: AI analyzes your photo's architecture, lighting, and composition
2. Style Application: Applies our signature watercolor style while preserving house details
3. Enhancement: Optimizes colors, contrast, and artistic elements
4. Quality Check: Automated and manual review ensures high standards
5. Final Touch: AI adds finishing details for professional quality

Our AI has been trained on thousands of architectural photos and artistic styles to create the most realistic and beautiful results.

What makes our AI special: Deep learning algorithms specifically designed for architectural subjects and artistic transformation.

Typical processing times for your portrait:

• Standard Queue: 24-48 hours
• Peak Times: Up to 72 hours (holidays, weekends)
• Complex Images: May require additional time for best results

Factors affecting processing time:

• Image complexity and resolution
• Current queue volume
• Quality review requirements

You'll receive email notifications at each stage.

Your AI-generated house portrait will feature:

• High Resolution: Professional quality suitable for large prints
• Artistic Transformation: Your house reimagined in our signature watercolor style
• Preserved Details: Important architectural features maintained
• Enhanced Colors: Optimized palette for visual impact
• Clean Composition: Balanced and aesthetically pleasing result

Quality Standards:

• 300 DPI resolution for crisp printing
• Multiple format options (JPEG, PNG)
• Color-corrected for both digital and print use
• Professional finishing touches

And you never have to hope for the best: you see your free preview before you pay, approve a proof before anything is finished, and get free revisions until you're happy.

Every HomePix portrait is created in our signature watercolor style:

• Soft, flowing brush strokes
• Translucent color layers
• Dreamy, romantic appearance
• Works beautifully across traditional, cottage, modern, and historic homes - browse the gallery to see it on homes like yours

Committing to one style is deliberate: our watercolor paper, Giclee inks, and frame styles are all chosen for it, and your free preview shows your own home in it before you pay a cent.

Not completely satisfied? Revisions are free until you're happy:

Free revisions on every order:

• Unlimited free revisions - tell us what to change and we'll create another version
• Adjust colors, contrast, or composition
• Fix anything that doesn't look right
• Nothing is printed or finalized until you approve your proof

How to request a revision:

1. Reply to your proof or receipt email
2. Describe the specific changes you'd like
3. We'll send a new version for your approval

Revision Timeline:

• Minor adjustments: 12-24 hours
• Larger changes: 24-48 hours
• Complex modifications: 48-72 hours

Still not happy? Every order carries our 30-day money-back guarantee - a full refund within 30 days of delivery, no questions asked. See our Returns & Refunds page.

Once your portrait is complete, downloading is easy:

1. Check your email for the completion notification
2. Log in to your HomePix account
3. Go to "My Orders" and find your completed order
4. Click "Download" next to your portrait
5. Choose your preferred file format and resolution
6. The download will start automatically

Download Options:

• High Resolution: Full quality for printing (large file)
• Web Resolution: Optimized for digital sharing (smaller file)
• Print Package: Both formats included

Important: Download links remain active for 90 days after completion - and if yours has expired, just reply to your receipt and we'll re-send it free.

Your portrait arrives ready for both printing and sharing:

File Formats:

• High-resolution JPEG and PNG: Universal compatibility, ready for any print shop
• Print-ready PDF: Included with digital orders, sized for standard frames

Resolution:

• 300 DPI print resolution - crisp at every size we sell, up to 30×20 in
• Works beautifully on screens and social media too

Framed prints come in six sizes, and your digital file prints beautifully at all of them:

Our Print Sizes:

• Small: 6×4 in, 12×8 in
• Statement: 15×10 in, 18×12 in
• Large: 24×16 in, 30×20 in

Aspect Ratio Considerations:

• Standard portrait aspect ratios maintained
• Custom cropping available for specific frame sizes
• Landscape and portrait orientations supported

Print Quality Tips:

• Use the highest resolution files for printing
• Choose JPEG for photo prints, PNG for framing
• Professional printers recommended for large sizes
• Consider matte finish for artistic styles

Get the best print results with these guidelines:

Printer Recommendations:

• Home Printing: Inkjet printers with photo paper
• Professional Labs: Costco, CVS, FedEx Office for convenience
• Specialty Printers: Local print shops for custom sizes
• Online Services: Shutterfly, Snapfish, or similar

Paper Recommendations:

• Glossy: Vibrant colors, modern look
• Matte: Artistic feel, reduces glare
• Canvas: Premium option for wall art
• Metal Prints: Contemporary, durable option

Color Management:

• Use sRGB color profile for most printers
• Calibrate your monitor for accurate preview
• Request color proofs for large or expensive prints

Lost your files? No problem! Here's how to get them back:

Within 90 Days of Completion:

1. Find the delivery email we sent you
2. Click the download link again - it stays active for 90 days

After 90 Days:

1. Reply to your receipt or contact our support team
2. Provide your order number or order email
3. We'll re-send fresh download links - free, always

Prevent Future Loss:

• Save files to multiple locations (computer, cloud storage)
• Use cloud services like Google Drive, Dropbox, or iCloud
• Keep a backup on an external drive
• Email yourself a copy for easy access

Tip: We recommend downloading your files immediately after completion notification.

Digital Delivery:

• Cost: Included in every order
• Method: Secure download links via email
• Timeline: Within 2-3 business days of purchase (you approve a proof first)

Framed Print Shipping (US only):

• Portraits - Standard Shipping: FREE, about 10-12 days made and delivered
• Portraits - Expedited Shipping: about 7-9 days made and delivered, $15.00
• Photo Restoration prints: 5-day processing, then standard shipping FREE (7-10 days), 3-Day Ground $15.00, or Overnight Express $49.00

We currently ship framed prints within the United States only. Digital files are delivered by email everywhere.

Digital Delivery:

• Free preview: See your portrait in the order flow in seconds, before you pay
• Proof: Your final proof is emailed for approval within 24-48 hours
• Final file: Emailed within 2-3 business days of purchase

Framed Print Delivery (US only):

• Portraits: Standard shipping FREE, about 10-12 days made and delivered; Expedited $15.00, about 7-9 days
• Photo Restoration prints: 5-day processing plus your chosen shipping speed (FREE standard, $15 3-Day Ground, $49 Overnight Express)
• Nothing is printed until you approve your emailed proof

Digital Services (Available Worldwide):

• Digital portraits and restorations are delivered by email everywhere in the world
• Files arrive at full 300 DPI quality, sized for standard frames - perfect for printing locally
• All prices are in USD; card and PayPal payments accepted from most countries

Framed Print Shipping:

• We currently ship framed prints within the United States only
• Outside the US? Order the digital file and have it printed and framed locally - the file is made for exactly that

Digital Downloads:

• Email updates at each stage - proof, approval, and delivery
• Your download link arrives by email; no tracking needed

Framed Prints:

• We email you when your print ships
• Standard shipping arrives about 10-12 days after ordering, made and delivered; expedited about 7-9
• Wondering where it is? Reply to your receipt and we'll check with the carrier for you

Problems? If a package appears lost or arrives damaged, contact us - we'll replace or refund it under the 30-day guarantee.

Common Delivery Issues and Solutions:

Digital Download Problems:

• Email not received: Check spam/junk folder, verify email address
• Download link expired: Contact support for new link
• File won't download: Try different browser or device
• Corrupted file: We'll provide fresh download link

Physical Package Issues:

• Package not delivered: Check with neighbors, building management
• Wrong address: Contact carrier immediately for rerouting
• Package damaged: File claim with carrier and contact us
• Package stolen: File police report, we'll help with replacement

What We'll Do:

• Investigate delivery issues promptly
• Work with carriers to resolve problems
• Provide replacements for damaged items
• Offer refunds when appropriate

Contact Support: If you experience any delivery problems, contact us immediately with your order number and tracking information.

HomePix works without an account - your email is your account:

• Ordering: No sign-up needed; just your name, email, and photo
• Order records: Your PayPal receipt and our proof/delivery emails are your order history
• Payment details: Handled entirely by PayPal - we never store them

Signing in (optional):

1. Click "Log In" in the top navigation
2. Enter your email address
3. Click the sign-in link we email you (it expires in 15 minutes)

Security: There is no password to steal - sign-in links are single-use and expire quickly. Just log out on shared devices.

There are no passwords at HomePix - we email you a sign-in link instead:

Signing in:

1. Go to the HomePix.io login page
2. Enter your email address and click "Continue with Email"
3. Open the sign-in link we email you - it expires in 15 minutes

Troubleshooting:

• No email received: Check your spam/junk folder, and confirm you typed the address correctly
• Link expired: Just request a new one - links are single-use and short-lived by design
• Still having trouble: Contact support with your order email

Control what emails you receive from HomePix:

Email Types:

• Order Updates: Essential notifications about your portrait progress
• Marketing Emails: Promotional offers and new feature announcements
• Tips & Tutorials: Helpful content about photography and portrait creation
• Account Security: Important security and account-related messages

Managing Preferences:

• Click "Unsubscribe" at the bottom of any marketing email
• Or contact support and we'll adjust your preferences for you

Note: Order-related emails cannot be disabled as they contain important information about your purchases.

Your order history lives in your email - every order generates:

• A PayPal receipt with the order description, amount, and transaction ID
• A proof email with your design for approval
• A delivery email with your download link (active for 90 days)

Need anything about a past order - a copy of the receipt, a fresh download link, or a revision? Reply to any of those emails or contact support.

Want your data removed? Just ask - no forms or passwords involved:

Deletion Process:

1. Email support from the address you ordered with (or use the contact page)
2. Ask us to delete your data - we'll confirm and remove it
3. Tip: Download any portraits you want to keep first

What Gets Deleted:

• Personal information, uploaded photos, and artwork on our systems
• Download links and order records we hold

What We Keep (Legal Requirements):

• Basic transaction records (for tax/legal purposes)
• Data required for legal compliance

See our Privacy Policy for full details.