Help Center

To upload your house photo:

1. Click the "Start Free" button on our homepage
2. Create an account or log in to your existing account
3. Click "Upload Photo" and select your house image from your device
4. Wait for the upload to complete - you'll see a progress bar
5. Preview your photo and proceed to style selection

Tip: Make sure your photo is under 10MB and in JPG, PNG, or HEIC format.

We offer several artistic styles to transform your house photo:

• Watercolor: Soft, flowing artistic interpretation with beautiful color blending
• Oil Painting: Rich, textured look with bold brush strokes and vibrant colors
• Pencil Sketch: Classic black and white detailed drawing style
• Abstract: Modern, geometric interpretation with bold shapes and colors
• Vintage: Nostalgic style with muted tones and aged appearance

Preview each style before making your selection to see how it will look with your specific house.

For the best results, follow these photo guidelines:

• Resolution: At least 1080p (1920x1080) for crisp details
• Lighting: Take photos during daylight hours with even lighting
• Angle: Front-facing view works best, avoid extreme angles
• Clear view: Minimize obstructions like cars, trees, or people
• Focus: Ensure the house is the main subject and in sharp focus
• Weather: Clear or partly cloudy days provide the best lighting

Avoid: Blurry images, extreme shadows, nighttime photos, or heavily filtered images.

Creating your HomePix account is quick and easy:

1. Click "Start Free" or "Sign Up" on any page
2. Enter your email address and create a secure password
3. Verify your email by clicking the link we send you
4. Complete your profile with your name and preferences
5. Start creating your first house portrait!

Benefits of having an account:

• Track your order status and history
• Save favorite styles and settings
• Faster checkout for future orders
• Access to exclusive member discounts

Ready to create your first portrait? Here's the step-by-step process:

1. Upload: Select and upload your house photo
2. Style: Choose your preferred artistic style
3. Preview: See how your house will look in the selected style
4. Customize: Add any special instructions or preferences
5. Review: Double-check your order details
6. Payment: Complete secure checkout with our payment options
7. Confirmation: Receive order confirmation and tracking information

Your portrait will be ready within 24-48 hours, and you'll receive an email notification when it's complete!

We accept the following secure payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: Available for larger orders

All payments are processed securely through industry-standard SSL encryption. We never store your payment information on our servers.

International customers: We accept international credit cards and PayPal from most countries.

To check your order status:

1. Log in to your HomePix account
2. Go to "My Orders" in your account dashboard
3. View current status: Processing, In Progress, Ready for Review, or Completed

Order Status Meanings:

• Processing: We're preparing your order for AI generation
• In Progress: Our AI is actively creating your portrait
• Ready for Review: Your portrait is complete and awaiting your approval
• Completed: Your final portrait is ready for download

You'll also receive email updates at each stage of the process.

Order modifications depend on the current status:

• Before Processing: Contact support to modify style, photo, or cancel
• During Processing: Style changes may be possible with additional fees
• After Completion: Request revisions or place a new order

To request changes:

1. Log in to your account
2. Find your order in "My Orders"
3. Click "Request Changes" if available
4. Or contact support with your order number

Note: Changes made after processing begins may incur additional charges and extend delivery time.

Common billing issues and solutions:

• Payment Declined: Check card details, expiration date, and available funds
• Double Charging: Contact support immediately - we'll investigate and refund if needed
• Currency Issues: Charges appear in USD but may show as local currency on your statement
• Subscription Charges: We don't have subscriptions - all charges are one-time

If you need help:

1. Check your email for payment confirmation
2. Review your account order history
3. Contact support with transaction details
4. Provide order number and last 4 digits of payment method

Access your receipts and invoices easily:

1. Log in to your HomePix account
2. Navigate to "My Orders"
3. Click on the specific order
4. Select "Download Receipt" or "View Invoice"

Receipt Information Includes:

• Order number and date
• Service description and pricing
• Payment method and transaction ID
• Tax information (if applicable)
• Company billing information

Need older receipts? Contact support with your account email and approximate order date.

Our advanced AI technology transforms your house photos into stunning artistic portraits:

1. Analysis: AI analyzes your photo's architecture, lighting, and composition
2. Style Application: Applies your chosen artistic style while preserving house details
3. Enhancement: Optimizes colors, contrast, and artistic elements
4. Quality Check: Automated and manual review ensures high standards
5. Final Touch: AI adds finishing details for professional quality

Our AI has been trained on thousands of architectural photos and artistic styles to create the most realistic and beautiful results.

What makes our AI special: Deep learning algorithms specifically designed for architectural subjects and artistic transformation.

Typical processing times for your portrait:

• Standard Queue: 24-48 hours
• Peak Times: Up to 72 hours (holidays, weekends)
• Rush Processing: 12-24 hours (additional fee applies)
• Complex Images: May require additional time for best results

Factors affecting processing time:

• Image complexity and resolution
• Chosen artistic style
• Current queue volume
• Quality review requirements

You'll receive email notifications at each stage, and can track progress in your account dashboard.

Your AI-generated house portrait will feature:

• High Resolution: Professional quality suitable for large prints
• Artistic Transformation: Your house reimagined in your chosen style
• Preserved Details: Important architectural features maintained
• Enhanced Colors: Optimized palette for visual impact
• Clean Composition: Balanced and aesthetically pleasing result

Quality Standards:

• 300 DPI resolution for crisp printing
• Multiple format options (JPEG, PNG)
• Color-corrected for both digital and print use
• Professional finishing touches

Note: Results may vary based on original photo quality and style complexity.

Each artistic style offers a unique interpretation of your house:

Watercolor Style:

• Soft, flowing brush strokes
• Translucent color layers
• Dreamy, romantic appearance
• Best for: Traditional and cottage-style homes

Oil Painting Style:

• Rich, textured brush work
• Vibrant, bold colors
• Classic, timeless feel
• Best for: All house styles, especially historic homes

Pencil Sketch Style:

• Detailed line work
• Monochromatic elegance
• Architectural focus
• Best for: Modern and minimalist homes

Abstract Style:

• Geometric interpretation
• Bold color blocks
• Contemporary feel
• Best for: Modern and unique architecture

Not completely satisfied? We offer revision options:

Free Revision (within 7 days):

• One complimentary revision per order
• Adjust colors, contrast, or style intensity
• Minor compositional changes
• Quality improvements if needed

How to request a revision:

1. Log in to your account
2. Go to your completed order
3. Click "Request Revision"
4. Describe specific changes you'd like
5. Submit your revision request

Revision Timeline:

• Minor adjustments: 12-24 hours
• Style changes: 24-48 hours
• Complex modifications: 48-72 hours

Additional revisions: Available for a small fee if you need further changes beyond the free revision.

Once your portrait is complete, downloading is easy:

1. Check your email for the completion notification
2. Log in to your HomePix account
3. Go to "My Orders" and find your completed order
4. Click "Download" next to your portrait
5. Choose your preferred file format and resolution
6. The download will start automatically

Download Options:

• High Resolution: Full quality for printing (large file)
• Web Resolution: Optimized for digital sharing (smaller file)
• Print Package: Both formats included

Important: Download links remain active for 30 days after completion.

We provide your portraits in multiple formats for different uses:

File Formats Available:

• JPEG: Best for photos, smaller file size, universal compatibility
• PNG: Best for graphics, supports transparency, larger file size
• TIFF: Uncompressed, maximum quality, professional printing

Resolution Options:

• Print Resolution: 300 DPI, suitable for prints up to 24"×36"
• Web Resolution: 72 DPI, optimized for digital use
• Social Media: Optimized sizes for Instagram, Facebook, etc.

Typical File Sizes:

• High-res JPEG: 15-25 MB
• High-res PNG: 25-40 MB
• Web-res JPEG: 2-5 MB
• Social media: 500KB-1MB

Our high-resolution portraits support various print sizes:

Recommended Print Sizes:

• Small Prints: 5"×7", 8"×10", 11"×14"
• Medium Prints: 16"×20", 18"×24"
• Large Prints: 20"×30", 24"×36"
• Poster Size: Up to 36"×48" (may require upscaling)

Aspect Ratio Considerations:

• Standard portrait aspect ratios maintained
• Custom cropping available for specific frame sizes
• Landscape and portrait orientations supported

Print Quality Tips:

• Use the highest resolution files for printing
• Choose JPEG for photo prints, PNG for framing
• Professional printers recommended for large sizes
• Consider matte finish for artistic styles

Get the best print results with these guidelines:

Printer Recommendations:

• Home Printing: Inkjet printers with photo paper
• Professional Labs: Costco, CVS, FedEx Office for convenience
• Specialty Printers: Local print shops for custom sizes
• Online Services: Shutterfly, Snapfish, or similar

Paper Recommendations:

• Glossy: Vibrant colors, modern look
• Matte: Artistic feel, reduces glare
• Canvas: Premium option for wall art
• Metal Prints: Contemporary, durable option

Color Management:

• Use sRGB color profile for most printers
• Calibrate your monitor for accurate preview
• Request color proofs for large or expensive prints

Lost your files? No problem! Here's how to get them back:

Within 30 Days of Completion:

1. Log in to your HomePix account
2. Go to "My Orders"
3. Find your completed order
4. Click "Download" again

After 30 Days:

1. Contact our support team
2. Provide your order number or account email
3. We'll restore your download links
4. Small reactivation fee may apply for very old orders

Prevent Future Loss:

• Save files to multiple locations (computer, cloud storage)
• Use cloud services like Google Drive, Dropbox, or iCloud
• Keep a backup on an external drive
• Email yourself a copy for easy access

Tip: We recommend downloading your files immediately after completion notification.

Note: HomePix primarily provides digital downloads. Physical shipping applies only to premium print services.

Digital Delivery (Standard Service):

• Cost: Included in portrait price
• Method: Secure download links via email
• Timeline: Instant once portrait is complete
• Formats: Multiple resolutions and file types

Physical Print Shipping (Premium Service):

• Standard Shipping: 5-7 business days, $9.99
• Express Shipping: 2-3 business days, $19.99
• Overnight: Next business day, $39.99
• International: 10-21 business days, varies by location

Free Shipping: Available on print orders over $75

Digital Portrait Delivery:

• Processing Time: 24-48 hours from order
• Peak Times: Up to 72 hours (holidays, weekends)
• Rush Service: 12-24 hours (additional fee)
• Delivery Method: Email notification with download links

Physical Print Delivery (if ordered):

• Print Production: 2-3 business days after portrait completion
• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Total Time: 7-12 business days from portrait completion

International Delivery:

• Europe: 10-15 business days
• Asia/Pacific: 12-18 business days
• Other Regions: 15-21 business days
• Customs Delays: May extend delivery time

Digital Services (Available Worldwide):

• Digital portraits available in all countries
• No shipping required - instant download
• Multiple payment methods accepted globally
• Customer support in English

Physical Print Shipping:

• Available Countries: US, Canada, UK, EU, Australia, Japan
• Shipping Costs: Calculated based on destination and print size
• Delivery Time: 10-21 business days
• Tracking: Provided for all international shipments

International Considerations:

• Customs Duties: May apply depending on country
• Import Taxes: Customer responsibility
• Address Format: Please use local address format
• Currency: All prices displayed in USD

Restricted Countries: Some countries may have shipping restrictions due to customs regulations.

Digital Downloads:

• Track portrait progress in your account dashboard
• Receive email updates at each stage
• Instant notification when download is ready
• No physical tracking needed

Physical Print Tracking:

1. Receive tracking number via email once shipped
2. Use tracking number on carrier website (UPS, FedEx, USPS)
3. Monitor progress through carrier's tracking system
4. Receive delivery confirmation

Tracking Information Includes:

• Package pickup from our facility
• In-transit updates
• Delivery attempts
• Final delivery confirmation

Tracking Issues:

• Contact carrier first for delivery questions
• Contact us if package appears lost or damaged
• We'll help resolve any shipping problems

Common Delivery Issues and Solutions:

Digital Download Problems:

• Email not received: Check spam/junk folder, verify email address
• Download link expired: Contact support for new link
• File won't download: Try different browser or device
• Corrupted file: We'll provide fresh download link

Physical Package Issues:

• Package not delivered: Check with neighbors, building management
• Wrong address: Contact carrier immediately for rerouting
• Package damaged: File claim with carrier and contact us
• Package stolen: File police report, we'll help with replacement

What We'll Do:

• Investigate delivery issues promptly
• Work with carriers to resolve problems
• Provide replacements for damaged items
• Offer refunds when appropriate

Contact Support: If you experience any delivery problems, contact us immediately with your order number and tracking information.

Your HomePix account gives you full control over your portrait orders and preferences:

Account Dashboard Features:

• Order History: View all past and current orders
• Download Center: Access all your completed portraits
• Profile Settings: Update personal information
• Payment Methods: Manage saved payment options
• Email Preferences: Control notification settings

To Access Your Account:

1. Go to the HomePix.io website
2. Click "Log In" in the top navigation
3. Enter your email and password
4. Click "Dashboard" once logged in

Account Security:

• Use a strong, unique password
• Enable two-factor authentication if available
• Log out from shared devices
• Monitor account activity regularly

Forgot your password? Reset it easily:

Password Reset Steps:

1. Go to the HomePix.io login page
2. Click "Forgot Password?" below the login form
3. Enter your account email address
4. Click "Send Reset Link"
5. Check your email for the reset message
6. Click the reset link in the email
7. Create a new strong password
8. Confirm your new password

Password Requirements:

• At least 8 characters long
• Include uppercase and lowercase letters
• Include at least one number
• Include at least one special character

Troubleshooting:

• No email received: Check spam/junk folder
• Link expired: Request a new reset link
• Still having trouble: Contact support with your account email

Control what emails you receive from HomePix:

Email Types:

• Order Updates: Essential notifications about your portrait progress
• Marketing Emails: Promotional offers and new feature announcements
• Tips & Tutorials: Helpful content about photography and portrait creation
• Account Security: Important security and account-related messages

Managing Preferences:

1. Log in to your HomePix account
2. Go to "Account Settings"
3. Click on "Email Preferences"
4. Toggle each email type on/off
5. Save your preferences

Unsubscribe Options:

• Click "Unsubscribe" at the bottom of any marketing email
• Update preferences in your account settings
• Contact support to adjust your preferences

Note: Order-related emails cannot be disabled as they contain important information about your purchases.

Access your complete order history anytime:

Viewing Your Orders:

1. Log in to your HomePix account
2. Navigate to "My Orders" from the dashboard
3. View all orders sorted by date (newest first)
4. Click on any order for detailed information

Order Information Displayed:

• Order Number: Unique identifier for each order
• Date Placed: When you submitted the order
• Status: Current progress (Processing, Complete, etc.)
• Portrait Style: Artistic style you selected
• Total Cost: Amount paid including taxes
• Download Links: Access to completed portraits

Order Actions Available:

• Download completed portraits
• View order details and receipt
• Request revisions (if eligible)
• Contact support about specific orders
• Leave reviews and feedback

Order Status Meanings:

• Processing: Order received, preparing for AI generation
• In Progress: AI is creating your portrait
• Review: Portrait completed, awaiting quality check
• Complete: Ready for download
• Revision Requested: Modifications in progress

We're sorry to see you go! Here's how to delete your account:

Before You Delete:

• Download All Files: Save any portraits you want to keep
• Complete Pending Orders: Wait for ongoing orders to finish
• Export Data: Save order history or receipts if needed
• Consider Deactivation: Alternative to permanent deletion

Account Deletion Process:

1. Log in to your HomePix account
2. Go to "Account Settings"
3. Scroll to "Account Management"
4. Click "Delete Account"
5. Confirm your decision
6. Enter your password for verification
7. Submit deletion request

What Gets Deleted:

• Personal information and profile data
• Order history and download links
• Email preferences and settings
• Account access and login credentials

What We Keep (Legal Requirements):

• Basic transaction records (for tax/legal purposes)
• Anonymized usage data for service improvement
• Data required for legal compliance

Recovery: Account deletion is permanent. You'll need to create a new account to use our services again.

Need Help? Contact support if you have questions about account deletion or want to discuss alternatives.